Help Center

Finding a puppy, or finding good, safe, loving homes for the puppies you breed isn’t always an easy process. Fortunately, here at Next Day Pets, we do our best to help you with the only site of it’s kind.

We value and appreciate each and every customer who visits NextDayPets.com, as well as your dogs and cats. We strive to make your time spent here as enjoyable, informational, and hassle-free as possible. At Next Day Pets, we don’t just want you to buy pet supplies and find a new pet; we want you to spend time with us, to learn and connect, and get to know your pet better through our informational resources. If you require any information to help you along the way, you should be able to find it here.

Any questions you may have should be answered by the help topics below. If you cannot find the answer to your question here, please feel free to contact our professional, personal customer service team. You can reach our team by sending an email from the box on the right side of your screen. You may also speak directly to a customer support expert via the live chat link at the top of your page, or by calling our office during business hours, which are Monday through Friday, from 9:00 AM to 5:00 PM, Eastern Standard Time.

Happy surfing, and don’t forget to let us know what we can do to better serve our customers; we’d love to hear from you!

Advertiser Account

To create an account, follow this link to the registration form. Register

Click here to view a detailed pricing table

You can choose to have a basic account or an upgraded account. If you choose a basic account, a user will be prompted to create and upgrade an account in order to contact you. With an upgraded account, your contact information is freely available.

Account Pricing

  • Standard Account - FREE
  • 30 days - $29.95
  • Monthly - $19.95 ($39.90 is due up front for the first 2 months. On the third month and thereafter, you will be billed $19.95 until you cancel this subscription within your account)
  • Yearly - $249.95 Stand out from the pack with Premium Member Status! 1 free featured listing per month, $60 value!

You may also choose to have a Basic (free) Listing or a Featured Listing.

  • Featured Listings: Dark blue in color, come BEFORE all Basic Listings, cost $5.00 per listing, good for 45 days.
  • Basic Listings: Light blue in color, come AFTER all Featured Listings, FREE of charge, good for 180 days.

ID Verify is a process offered securely by Equifax that performs several checks tied to your consumer credit file, including verification of your social security and driver's license number, home address and telephone number. In addition, a soft inquiry is made into your credit file to verify your identity. You will need to identify certain installment and credit accounts, and their associated monthly payments. The ID Verification process is not a credit check, the credit information is for identification purposes. Your personal information is cross-checked against consumer and business databases for consistency. When your information is successfully verified, you will receive an ID Verify icon in your ad(s) and your member profile.

How do I become ID Verified?

Within your account, under “My Account”, select “ID Verification”. You can select either “Instant Approval – Equifax” or “Delayed Approval – E-Check”. Follow the onscreen instructions. There is a $5.00 fee for this process. Once you pass, you will be granted 1 free featured ad to replace this cost to you.

Why do I have to remove ID Verify to update my personal information?

When you became ID Verified, we verified your identity from that information. If you choose to change said information, we must verify that information before we can attach ID Verified status to your account.

Why do I need a Subscription?

A subscription allows your contact information to be seen by all users. If you do not have a subscription, a user will be prompted to create and upgrade an account in order to contact you.

How do I upgrade my account?

Within your account, under “Billing”, select “Upgrade Account”. Choose the subscription you desire, enter your billing information and submit payment. We have 3 plans to choose from:

  • 30 days - $29.95
  • Monthly - $19.95 ($39.90 is due up front for the first 2 months. On the third month and thereafter, you will be billed $19.95 until you cancel this subscription within your account)
  • Yearly - $249.95 You will receive a free Featured Breeders Listing with this subscription. $80 value!

How do I update my billing information?

To update your address, phone and/or name, within your account, under “Profile”, select “Edit Profile”. If you are already ID Verified, you will have to remove ID Verify, make your changes and then become ID Verified again. You will be charged another $5.00.

To change your credit card information, within your account, under “Account” select “Manage Credit Cards”. You can edit your existing card and/or add a new credit card here. If you wish to change the credit used for your monthly subscription, please contact customer service.

Can I store my credit cards on Next Day Pets?

Yes. You can store as many as you would like and you may also add funds from these cards as well to your account. Please note for security reasons we do not actually store your credit card information. Your associated credit card number account is then transitioned into a subscription id for which is then sent to our payment processor. Therefore, we do not need to store your credit card number for ultimate security.

How do I manage my credit cards that are stored here?

Within your account, under “Account”, select “Manage Credit Cards”. You can add/remove credit cards here.

How can I add funds to my account?

Within your account, under “Account”, select “Add Funds”. Choose the credit card from which you would like to add funds, and input your amount you wish to add. Click “Add Funds”.

Why would I want to add funds to my account?

You can easily make payments on Next Day Pets without having to type all of your credit card information over again.

How do I cancel my subscription?

Cancelling subscriptions only applies to advertisers with a monthly billing cycle. Within your account, near the top, you will see “Account Type – Monthly Plan”. Under this you will see “Cancel,” Click this to cancel your subscription.

I canceled my listing, why am I still being billed?

Subscriptions and listings are different; if you are being billed $19.95 you must cancel your subscription. Subscriptions allow your contact information to be seen by all users. If you do not have a subscription and a user comes to view your listings, they will be prompted to create and upgrade an account in order to see your contact information. Subscriptions do not cover listings. When you no longer have listings for sale and no longer need the subscription, you must sign into your account and click on “Cancel my Subscription”. Refunds will not be granted.

How do I post a listing?

Within your account, under "Listings", select “New Listing”. Choose the type of ad you wish to create (Puppies for Sale listing, Rescue listing or Breeders Listing). Follow the onscreen instructions to post your listing.

How do I edit my ad?

To edit your Puppies for Sale ad and Rescue Ad: Within your account, under "Listings”. For the ad you wish to edit, click the Edit Listing button. From this page you will be able to choose to edit your description or edit your photos/videos. Select the option you desire. Make your changes. Save.

To edit your Breeders Listing: Within your account, under “Listings”, then select “Breeder Profile”. For the ad you wish to edit, click the Edit Listing button. From this page you will be able to choose to edit your description or edit your photos/videos. Select the option you desire. Make your changes. Save.

How do I promote my listing?

Within your account, click Listings. For the listing you wish to promote, click the Promote button. Make your payment. Click “Submit”.

How many listings can I have within my account?

Your account is entitled to a maximum of 25 listings online at any point in time. If you would like to place more than 25 listings, there is a fee of $0.03 per listing per day over the 25 threshold.

Example: XYZ Kennel had 35 listings online per day over the course of a month. That is 10 listings over the threshold, therefore XYZ Kennel would be billed $9.00 for the month. (10 * $0.03 * 30 days = $9.00)

If I sell my puppy, how long can I leave it on the site as sold?

Once you mark your listing as “Sold”, the listing is removed from the search results and placed into your “Sold Ads” section, which can be found within your account.

What are the benefits of marking my listing sold?

When you mark your listing as "Sold", your buyer will receive access to 30 days of FREE Pet Insurance provided by Trupanion!

Finding a Dog

NextDayPets.com was designed to cater to dog lovers. We are a venue for communication through which those who chose to share their lives with four legged, furry friends can connect with breeders, rescues and shelters. We also provide great deals on one of the vastest selections of pet supplies on the Web.

Dog people, breeders, and fanciers can get together in our Pet Lovers Forum and chat about all things dog. One can also browse our supply of information on over 350 dog breeds, and learn about all the ins and outs of pet ownership from our extensive article library.

You can learn more about Next Day Pets by visiting our About Us page.

How do I search for a puppy/dog?

On our home page, click the “Puppies” tab. From there, in the drop down menu, click on “Browse all Puppies”. Next, select the particular dog breed you are interested from the drop down menu. Below you will see listings for this breed. Once you come across a puppy/dog that interests you, simply contact the advertiser. The advertiser is 100% responsible for all of their transactions. As a basic member, you will be able to browse all listings with subscribing advertisers. If you come across a listing that you cannot view, this is because the advertiser is not a subscribing member.

We also have a Breeders Directory. This is where Breeders will place ads advertising their business. To view our Breeders Directory, on our home page, click the “Puppies” tab. In the drop down menu, choose “Browse Dog Breeders”. Select the breed you are interested in, you will then be able to browse through all the breeders who breed this type of dog.

Creating a PuppyMatch Profile

Your lifestyle information is very important when considering bringing a puppy into your home. Submit your PuppyMatch profile and get connected with breeders for whom breed your desired dog breed! Under the 'Puppies' tab at the top, click 'Get Matched! PuppyMatch'.

Should you stumble across a listing that requests for you to create an account prior to view the contact details of the advertiser you may choose from the following plans: 30 days - $5.95, 60 days - $8.95, 180 days - $14.95.

How do I cancel my subscription?

Cancelling subscriptions only applies to buyers who opted to upgrade to ongoing VIP status. You may cancel your PuppyMatch subscription at any time.

Enter your billing information below:

Billing Name:
Billing Zip Code:
Card Number (Last 4):  

Fraud Protection

Learn how to protect your account from phishing scams:

Over the last few months we have made great strides towards making Next Day Pets even more secure and scam free. However, with all the advanced fraud screening tools we've deployed scam artists are now attempting to hijack your Next Day Pets account. Scammers are finding it ever more difficult to register as an advertiser and post fake ads so they are now resorting to a scam known as phishing.

Phishing is a sophisticated scam used to gain access to millions of accounts ranging from bank accounts to email accounts and even NextDayPets.com accounts. Phishing is a way of attempting to acquire information such as usernames and passwords by masquerading or spoofing an trustworthy entity or web page such as the nextdaypets.com login page.

Problem: You may have received an email from a so-called perspective buyer with a link to view his/her puppies. When you click this link it takes you to a page that looks identical to the nextdaypets.com login page. If you do not check to make sure you are on the real nextdaypets.com login page before entering your username and password then your login information has been stolen.

If you received an email, similar to the one below, DO NOT CLICK THE LINK! If you do, the hijacker now has access to your Next Day Pets account and can/will post fraudulent ads causing your account to be marked as fraud. Report fraud to support immediately.

PHISHING EMAIL EXAMPLE:

Thank you so much for your mail im so happy to read from you im very interested in your lovely puppies but i will like you to have a look at my puppy on nextday if you have exact match for me that will be great, my puppy passed out 2weeks ago and i miss him so much and i really need a puppy like him. View my puppy on nextdaypets.

** For security we have removed the link contained in the email example above to the phishing page.

Solution: Please review the links below showing you a screenshot of how to make certain you are physically signing into the trusted nextdaypets.com website and not falling victim to a phishing scam.

Learn how to make sure you are on our trusted and secure login page before you fall victim:

Report Fraud: If you have fallen victim of this elaborate scam please first login to your nextdaypets.com account and change your password then contact support immediately.

How do I know a listing is not a scam?

Searching for your new dog/puppy on Next Day Pets is the safest way to buy online. Each breeder advertising puppies on our site has been ID Verified. ID Verify is an identification verification system requiring proof that a particular breeder is who they allege to be. Thus, if anything goes wrong in the process, the correct person is accountable. This deters scammers from posting fraudulent information and taking part in unethical business practices.

Next Day Pets is the only trusted website for dog lovers to connect with dog breeders, shelters and rescues who have verified their identity. No other pet relocating website requires its advertisers to validate their identity.

Recently our industry has been abused by scammers trying to sell innocent individuals sick dogs or dogs that do not exist. Buyers have a difficult time determining who is a good breeder and who is a scammer. Next Day Pets is the first in our industry to take a proactive stance against scammers and bad breeders alike.

We use the same systems EBay and other large marketplaces use to validate customer identification. Your sensitive information is safe and not saved in our systems as we do not run this process. Only honest, law abiding US citizens may successfully validate their identity.

We highly recommend, if you are unsure of an ad, to contact us so that we can look into this for you. If you feel uncomfortable with purchasing from a breeder, then you should not do so.

These links may also help:

Do NOT trust a seller who:

  1. Uses any techniques as noted in the Common Internet Scams and Warning Signs link above.
  2. States they are from Africa, Lagos, Nigeria, Cameroon or London.
  3. Insists you use Western Union or other money transfer services. This type of payment offers ZERO protection.
  4. Speaks of missionary work or AIDS relief work to build trust.
  5. Cannot provide additional 'personalized' photos.

ID Verify is a process offered securely by Equifax that performs several checks tied to the applicant’s consumer credit file, including verification of social security and driver's license number, home address and telephone number. In addition, a soft inquiry is made into one’s credit file to verify identity. One must identify certain installment and credit accounts, and their associated monthly payments. The ID Verification process is not a credit check, the credit information is for identification purposes only. Personal information is cross-checked against consumer and business databases for consistency. When the information is successfully verified, the advertiser receives an ID Verify icon in his or her ad(s) and member profile.

General Information

How do I learn more about dogs and dog ownership?

We have a large article section that covers many topics. To be directed to our article section, on our home page, navigate to the “Educate” tab. From there choose “All Dog Articles” in the drop down menu. You will then have access to articles on all aspects of dogs and dog ownership, including dog accessories, behavior and training, food and nutrition, grooming, fun with your dog, and dog health.

Can I publish quoted articles from Next Day Pets?

If you are a student and/or writer, you may quote up to 200 words from this website provided that you put the words within quotation marks, E-mail us a file of any published item, and properly cite the website in the following form:

Tarpenning, Honor (or other author if specified). “[Fill in the title of the article]. Next Day Pets, LLC©, Online. Internet. [Fill in the entire URL, which begins with http://www.nextdaypets.com/]. Accessed on [fill in the date of access].

How do I know what breed is right for me?

We offer several free tools to help guide you in this decision. We feature an informational section titled “Dog Breeds”, a tool called “BreedMatch” and another feature called “PuppyMatch”. We also offer articles for you to read and learn.

“Dog Breeds” is a feature we offer on our site that lists over 300 individual dog breed profiles. Each dog breed has its own profile that states basic characteristics. You can read and research these profiles to find the perfect breed for you.

“BreedMatch” is a tool we have developed that will recommend breeds based on key criteria. Simply adjust the sliders to the left or right (1 being the smallest/least and 7 being the largest/greatest). Your results will appear below the sliders.

“PuppyMatch” is our new Wanted Ads section. When filling out a Puppy Match profile, your profile will be inserted into the Wanted Ads section giving every breeder access to view your profile and help place a new companion in your life.

You can also read our article on Choosing the Right Dog Breed

What is the Pet Lovers Forum?

The pet lover’s forum is a place for animal lovers to communicate with one another. We offer forums based on multiple pet-related subjects. We have Moderators that monitor these forums.

What are the rules for the Pet Lovers Forum?

  1. Absolutely NO advertising
  2. No topics selling, seeking or looking to place, pets of any kind
  3. Respect other members
  4. No obscene language
  5. Do not ask for contact information for a listing on Next Day Pets
  6. READ BELOW:

The NextDayPets.com Pet Lovers Forum, (hereinafter known as The Forum), is open for everyone to discuss topics pertaining to pets. You do have the right to express yourself; however, you do NOT have the right to conduct libel on The Forum. The Forum is free and for pet lovers supported by the advertisers and buyers of NextDayPets.com to discuss topics related to pets.

If you have a problem with a seller, (hereinafter known as Advertiser), or buyer, (hereinafter known as Buyer), you must resolve your indifferences legally. Listing an Advertisers or Buyers contact information such as name, kennel name, address, phone number, email address, pager number, NextDayPets.com screen name, website address, or IM screen name is not allowed on The Forum.

YOU are legally responsible for all statements you publish on The Forum. If you have a problem with an Advertiser or Buyer and wish to convey your message you must use your own web space to speak your mind. The Forum is NOT the place to warn others or get opinions about an Advertiser or Buyer.

CONTACT US

LIVE CHAT


EMAIL US

Please include your login id if you have a question about your account.

support@nextdaypets.com